Forgot my password and reset my password?
If you forgot your password you can reset it by clicking HERE.
If you want to reset your password, while logged in, you can do so by clicking the "My Profile" tab. If you scroll to the bottom you will find a link to reset your password.
I have a membership but my login isn't working.
Please click on this link to reset your password - LINK
Enter the email used to sign up for the fan club. You will receive an email with a link to reset your password. If you need further assistance, please email firstname.lastname@example.org
I purchased a membership in order to participate in a pre-sale but either I did not receive the code in time and/or the seats were not to my satisfaction. Can I receive a refund for my membership?
When you purchase a membership, having access to pre-sale tickets is a perk, but not a guarantee. Because of this we do not offer refunds for your membership if you are not able to participate in a pre-sale and/or do not receive tickets to your satisfaction.
Why are there pre-sale ticket opportunities for some shows but not others?
Sometimes there are factors beyond our control that prevent the opportunity for a pre-sale. If you have any questions, please email email@example.com
I bought tickets to a show and now I am unable to attend. Can I get a refund or transfer my tickets to my friends?
You need to contact your original point of purchase for refund or transfer availability.
Who is eligible to win a meet & greet?
You MUST have a ticket to the show and you must be a PREMIUM member of The Keepers to be eligible to win meet and greets.
To upgrade your membership - Click HERE
One week before the show, Dee's team will select winners. If you are selected, you will receive an email with details on how to obtain your passes.
No one is guaranteed a meet & greet. Passes are non-transferable. Only two passes per member.
YOU MUST HAVE YOUR LEGAL NAME ON YOUR PROFILE TO BE CONSIDERED.
If I win a meet and greet, can I bring a guest?
Yes! Each winner receives 2 meet and greet passes which are left at Will Call along with directions on when and where the meet and greet will happen. You can pick up your envelope as soon as the venue's doors open. You must have a valid photo ID to claim your passes.
How do I request a meet and greet?
First, you must be a premium member of The Keepers in order to apply for a meet and greet. Meet and greets are awarded through a lottery system. The meet and greet is free but it does not include entry to the show. You can enter for a meet and greet by clicking HERE.
If I win a meet and greet but cannot attend, can I give my pass to someone else or transfer it to another show?
Meet and greet passes are non-transferable. They cannot be given to another person or used at another show. This is why it’s important to only apply for meet and greets when you already have tickets to the show and know you’ll be able to attend.
I have a question or issue that needs attention. Who can I email?
How do I manage my account (I.E. Email, credit Card info, etc?)
Log in at and click “Edit profile” then “Settings” at the top right.
How do I renew my membership?
To manually renew your membership, log in to your membership at and click “Manage membership.” OR You can turn on “Auto-renew” under “Manage Membership” and your membership will automatically renew annually.
How do I sign up for a The Keepers membership?
To sign up for a Keepers membership, visit
You can choose from the following membership levels:
- Premium ($20 annually): Become a premium member of The Keepers to have access to sign-up for meet & greets, fan club parties, pre-sale tickets, exclusive content and much more!
- Only premium members receive these special benefits.
- Free: Receive exclusive content from Dee White